Articles Tagged with: Lasko

Post-Occupancy Research Exhibited at European Healthcare Design Congress and SALUS Global Knowledge Exchange

As part of Ballinger’s commitment to designing facilities that optimize the healthcare experience for patients, families, and staff, our teams conduct post-occupancy evaluations (POE) on completed projects to assess and monitor how they are used. Particularly illuminating was a recent POE conducted on the new Lasko Tower at Penn Medicine Chester County Hospital (PMCCH).

The research team, led by Ballinger Principal Louis Meilink, Jr., AIA, ACHA, ACHE and Senior Project Healthcare Planner Christina Grimes, AIA, LEED AP BD+C, EDAC, assessed how effective the inclusion of decentralized caregiver stations are toward improving staff and patient experience in the medical/surgical inpatient environment. By comparing four new floors of the tower, each with a unique layout featuring decentralized caregiver stations, to the hospital’s existing units which previously accommodated the same patient populations and were built with a single caregiver station, they were able to control for patient populations and consistent staff. The result was a study focused solely ¬on the physical environment.

The POE findings were strongly indicative of the benefits of decentralized caregiver stations. Patient and staff overall satisfaction scores increased by 113% in the new Lasko Tower units as compared to the pre-existing hospital units featuring central nursing cores. Sixty-six percent of staff felt that decentralized stations improved their ability to deliver quality patient care, and ninety-one percent of patients said that the stations improved the way they felt cared for in the new building. The decentralized stations resulted in reduced walking distances and increased patient time for staff, as well as improved fall rates and noise levels for patients. These results suggest an improved patient care environment.

The study was displayed at the 2017 European Healthcare Design Congress held at the Royal College of Physicians in London, UK, and published by SALUS Global Knowledge Exchange, a global media, publishing and research organization whose mission is improving human and planetary health.

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Post-Occupancy Evaluation White Paper Published by the American College of Healthcare Architects

A white paper by Ballinger principal Louis Meilink, Jr., AIA, ACHA, ACHE and Senior Healthcare Planner Debbie Phillips, AIA, ACHA, EDAC was published by the American College of Healthcare Architects and appeared in the Summer 2017 ACHA Quarterly Newsletter.

The Ballinger team conducted a post-occupancy evaluation at Penn Medicine Chester County Hospital (PMCCH) comparing the recently completed Lasko Tower, designed by Ballinger, to a unit in the neighboring West Building.

Since the move from West Building to Lasko Tower, the hospital has seen significant improvements in HCAHPS and staff satisfaction. The results from this study informed Ballinger’s design for PMCCH’s next bed tower, currently under construction.

Link to white paper

Post-Occupancy Evaluation Published for Penn Medicine Chester County Hospital’s Lasko Tower

As part of Ballinger’s commitment to designing facilities that optimize the healthcare experience for patients, families and staff, our teams conduct post-occupancy evaluations (POE) on completed projects to assess and monitor how the buildings are being used. Ballinger recently published a POE on their design for the Lasko Tower at Penn Medicine Chester County Hospital, completed in 2015. The research team, led by Ballinger Principal Louis A. Meilink, Jr., AIA, ACHA, ACHE and healthcare planners Christina Grimes, AIA, LEED AP BD+C, EDAC and Debbie Phillips, AIA, ACHA, EDAC, assessed which planning and design interventions were most successful and what effect the unit design had on staff and patients.

Although the primary goal was to gather insights for an additional bed tower (currently under construction), it also offered an opportunity to compare patient satisfaction and operational performance against an existing 20-bed unit, the West Building (built in 1962 and renovated in 1998). Significant differences between the West unit and the Lasko Tower unit include a larger floor area with a racetrack organization of patient beds rather than a single-corridor layout, the inclusion of decentralized care stations between every two patient rooms, and more locations for staff charting.

The analysis assessed patient satisfaction with rooms and amenities, staff operations relative to charting and patient care, and housekeeping operations relative to material selection and ongoing maintenance. Because both of the units studied have private patient rooms, the evaluation enabled direct comparison between fall rates, HCAHPS scores (noise and cleanliness), and rates of hospital acquired infections (HAI). The study included a proximity index charting the travel distances between staff care stations, patient rooms and supplies, and assigned a cost/benefit metric to key design considerations.

The POE results suggest Lasko Tower is an improved patient care environment, and since moving in, the hospital has noted significant improvements in all categories. The insights gained through this study directly informed planning of the 96-room patient bed tower currently under construction.

View the post-occupancy evaluation

Evaluating the Benefits of Decentralized Stations Beyond Patient Visibility

Ballinger recently conducted a post-occupancy evaluation to assess how effective the inclusion of decentralized caregiver stations are toward improving staff and patient experience in the medical/surgical inpatient environment.

The research team focused on the Ballinger-designed Lasko Tower at Penn Medicine Chester County Hospital that was completed in 2015 and utilized data and survey results to compare the new floors, each featuring decentralized caregiver stations to existing units which previously accommodated the same patient populations and were built with a single caregiver station and no decentralized stations.  By controlling for patient populations and consistent staff, the study focused on the physical environment. Its results support a strong case for the use of decentralized stations with benefits extending beyond patient visibility.

This research was published by the AIA AAH Academy Journal in an article written by Ballinger principal Louis A. Meilink, Jr. AIA, ACHA, ACHE and senior associate Christina Grimes, AIA, LEED BD+C, EDAC entitled “The decentralized station: More than just patient visibility”.

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